Author: 9had

Posted my story on Volkswagen Danmark Facebook page

So, late last night, after 8-9 days waiting for a reply on my latest mail to Volkswagen DK, I decided to post my story on Volkswagen Danmark’s facebook page publicly. Early this morning I got a comment from maintainers of the said page, asking my for contact information so they can have a look, what is happening. Later the same day, person that i was corresponding with, finally answered my emails, and mentioned that she has asked my local VW Service Partner to contact me and finish this case. So let’s see what will come out of this …

https://www.facebook.com/volkswagendk/posts/426509420742440

Jerking is happening again…

Took a drive today, and from standing still on the intersection, car started jerking and making this awful grinding noise all thru 5th gear. Tried to release throttle, and applied it again, but this did not help. A careful reader would know that I have had a car for a bit less than two months, since I got it back from the dealership. Where Volkswagen concluded that it is running as it should.

Just to clarify, noise was always there, even the same day I got it back from the dealership, but as they claimed that it is “standard” I wanted to explore my options and plan my actions in this matter.

DSG7.com

Just used Google, Translate to read the description of the problem in Russian DSG7 owner complaint. Read more about it on DSG7.comĀ (translated to english) For documentation purposes, I am copying the description page from Russian complaint site, where they managed to get their claims acknowleded. Volkswagen DSG-7 DQ200 0AM – collective claims Friends! Daily work […]

In China and US Volkswagen issues prolonged warranty on DSG gearbox…

I just read an article on Malaysian website (CBT) regarding problems with Volkswagen DSG7 gearboxes in China, from June 2012. Volkswagen has offered to prolong warranty on all their models with DSG7 in China, to 10 years or 160.000 km. The same thing has happened in 2009 for US customers. See document here. But I guess Europeans are not that lucky…

Article is especially interesting, as it mentions all those things I have been having with my car. So it is regarded as fault in the US and China, but Volkswagen Denmark and Volkswagen AG claims that this is “serial production standard”… But they still refuse to give me an official document stating this. So, no official acknowledgment, just excuses and coverups.

Not alone …

Today I was contacted by a group of French VW owners that are having same problems as I am, and they are organised. They informed that VW in China have prolonged warranty on VW DSG7 gearboxes… Which is good news for Chinese owners, but why are European owners silent in this matter?

Source: http://www.autoevolution.com/news/faulty-volkswagen-dsg-gearboxes-reported-in-europe-46766.html

Got a reply!

Email says… they can’t do anything about it … as VW AG is refusing to take responsability in the matter. They are still calling it, serial production standard…
I call it, “not good enough standard” … Maybe they should rethink their serial production …