Last time I spoke to my VW Service Partner and VW Importer for Denmark, they wanted to find a reference car to see if this car has the same noise, and if it behaves the same way as mine does. I guess they are hoping to prove to me, that this car/model is supposed to do this. […]
So, the authority I complained to regarding my vows with my VW and its DSG7 gearbox, finally got the dealership to respond to my complaints. And basically, they do not see it as their responsibility. Case is not done, and is now up to the authority to decide what should be next step in the process. […]
The other day, in my inbox I found a newsletter from Volkswagen Denmark, which I subscribe to, and theme is praising the VW cars for their used car values. They are praising mostly Golf, but also in general all Volkswagen cars. Analysis was made by an online car magazine in Danish and compare value loss of used cars across makes and over 4 year period.
Just sent yet another mail, asking for updates.
Last time I spoke to them on the phone, they told me, that they are not going to do anything unless they can find this “reference car” that matches my model. Deadline for this was on November 9th, but they extended it indefinitely. Wanted to know if I am waiting for this car till kingdom come or what?
UPDATE: Got the reply. They are doing nothing, as result of my complaint to Authority for car complaints (or whatever it is called in English :-)) …
Which is understandable. But I would still prefer, they tried to fix this, in stead of waiting for somebodies conclusion on, if they should have sold me the car or not.
So for now, there is nothing but wait…
As agreed last time I spoke to the Service Partner, where they are looking to find a reference car to compare it to mine. No news yet and they are not going to anything before they can find this reference car.
While we are waiting, I have finally decided to file a complaint to Danish officials. So we will see what comes out of this.
I wanted to comment on few things regarding Volkswagen’s conclusion on my problems with DSG7 gearbox. After replacing a DSG7 gearbox, flywheel, dual clutches (twice), mechatronic (reset twice and replacement once) the car/gearbox is still making grinding noise and shuddering/juddering and having uneven acceleration on periodical basis. They (VW) concluded that this is “Serial Production […]
After waiting for more than 7 business days, and no contact by them, I decided to call them.
So I call them, and they are waiting for a “reference” car. Which means, a car that has same specs and similar mileage as mine. This, I was told a year ago as well. Their plan is, find this reference car and check if it is making the same noise and behaviour as mine does. If it does, they will see what they can do. If it does not, then I have no merit in my complaints. That’s what they are planing and saying.
I told them about this reference car, that I was promised last year, and was “never found”. What would make it any different this time? They assured me that they are good in finding stuff like this. Well, I guess we will see. A bit less than a month left on my warranty.
All this, to me, sounds like dragging feet, until my warranty expires. I hope I am wrong, but they haven’t heard last from me just yet.
At the same time I informed them about my research from here, they claim that they never heard about China, Russia, USA extending warranties and complaints on other models with DSG7 gearbox around the world. So I sent them links to the documents. If in China more then 1 million DSG7 units are sold and they all got extended warranty, hard to believe there were no internal memos sent throughout VW concern. But I guess 1 million (probably) faulty units are not cause for concern in VW.
Found this video on Youtube, from another VW owner that recorded the sound car/gearbox makes, from the outside.
Found this piece of information on TPI2026096 bulletin, that I was looking for few days ago. It suggests complete opposite what VW Denmark have told me. This tells me that they are either not aware of this or that they are willingly trying to hide the problem. This also tells that there is an issue, and that […]
Yet another article, that suggests problems and unsatisfied owners with VW DSG7 gearboxes… This time, it’s in India. Read full article on indiancarsbikes.in http://www.indiancarsbikes.in/cars/after-china-volkswagens-dsg-dual-clutch-automatic-gearbox-comes-under-the-scanner-in-europe-60199/