Month: December 2012

Evidence against theory of “Serial Production Standard” …

Last time I spoke to my VW Service Partner and VW Importer for Denmark, they wanted to find a reference car to see if this car has the same noise, and if it behaves the same way as mine does. I guess they are hoping to prove to me, that this car/model is supposed to do this. As they keep on telling me, that this is normal behavior for this make and model. And they need exact car as mine, to use it as reference point. I tried to argue and reason with them, in regard, that I could find evidence of others having same problems, on different makes and models. But it felt to deaf ears.

Here I will try to prove that this has nothing to do with the car/model or make but that it has to do with DSG7 design, which is most probably, flawed by design. And this is not going to be that hard, as this is easy to prove by simple search on the internet. So their reasoning, is, this is “serial production standard”. I wrote about this in my last post, here.

If this is Serial Production Standard for my car;

  • why is this happening to other models and makes;
  • why this did not happened from the start;
  • when they replaced the flywheel on my car, problem disappeared for about 18.000 km and then it came back, why.

No answers to these questions.

Let’s have a look on what models I have been able to find same complaints from their owners.

  • AUDI
    • A1 (1)
    • Fabia (1) (2)
  • SEAT
    • Ibiza (1)
  • VW
    • Touran (1)
    • Scirocco (1)
    • Golf (1) (2) (3) (4)
    • Jetta (1)

This makes it easy for me to logically conclude that my car/model is not alone in this so-called, “Serial Production Standard”, and trying to prove it by finding a reference car that has the same configuration as mine is not going to prove anything. This is again, most probably an attempt to extend their time in which they have to figure out what to do, or how to reply to my inquiries, and waste mine.

Thread (in Danish) about problems with DSG7, on one of the big names in online used cars websites of cars in Denmark  Link:

On a Danish website, for owners of all Volkswagen AG (VAG) cars, are gathered and discuss all aspects of their cars, there is a poll about problems in general with DSG (6 and 7), and result is showing it clearly. Poll and discussion:

Results as of writing this are, 110 people answered the poll, 68 (62%) did not have problems and 38% did have problems. Out of these there are 21 with DSG7 gearboxes. Of those, 10 (48%) had problems, while 11 (52%) did not have problems. I know, this poll is not scientific in any way, but that’s what it shows. 

UPDATE: in the complaint case, response from the dealership

So, the authority I complained to regarding my vows with my VW and its DSG7 gearbox, finally got the dealership to respond to my complaints. And basically, they do not see it as their responsibility. Case is not done, and is now up to the authority to decide what should be next step in the process. Below, I’ve translated the response from the dealership. Not that there is anything useful said, but still. To give an indication, what I am up against. Declining all responsibilities because importer has been involved in the case. Internal policies are not concerns of mine, I bought the car from the dealership. They bought it from the importer. I am complaining about my car to dealership, they should to importer.

Here is the response from the dealership.

Company agrees with the information the consumer has indicated: No.
We did not consider it appropriate to comment on the case history that does not involve us, but we can confirm that we have sold the car to the consumer and made a warranty repair on the instructions of the manufacturer / importer of VW.

Company agrees with the user’s production of proceedings: No
We are not able to comment on a case history that does not involve us – but can confirm that we have carried out a warranty repair as directed by the manufacturer / importer of VW

The company is prepared to meet consumer demands: No
In our opinion, the VW importer with customer acceptance has intervened in this case and therefore we can not accept any responsibilities in this case and repairs not carried out by us.


Comment: VW Touran value loss comparison

The other day, in my inbox I found a newsletter from Volkswagen Denmark, which I subscribe to, and theme is praising the VW cars for their used car values. They are praising mostly Golf, but also in general all Volkswagen cars. Analysis was made by an online car magazine in Danish and compare value loss of used cars across makes and over 4 year period.

In MPV class there is

  • VW Touran 1.6 TDI (Startline) with 44%
  • VW Touran 1.2 TSI (Startline) with 47%
  • VW Touran 1.4 TSI (Trendline) with 47%

…over period of 4 years and 80.000 km (20.000 km a year).

Let’s dig a bit deeper to analize the differences and common factors.

What is Startline?

Startline is VW package/option used (perhaps only) in Denmark as a way of lowering a cost of a car, as taxes in Denmark are highest in the world. Usually VW has Trendline, Comfortline and Highline as options/packages. But in Denmark, because of the taxes on cars, they are introducing Startline as low-end option and Match line, which is an a bridge between Comfortline and Highline options. So as one can concluded, models mentions in the analysis, are in the low-end of options.

Comparing these models with my car to understand value loss

My car is VW Touran 1.6 TDI with DSG7 (eg. automatic gearbox) and Highline option, plus extra packages that include, sport, winter, DK, Teknik, Mirror and Light packages, Black (deep Perle effect) color. My car’s price tag is at least 27% more than the one TDI in the analysis. At the time latest offer was made, it had driven 38.000 km (currently 45.000 km). And it is 2 years and a week old. So my car in 2 years lost 35%. The one in the analysis lost 44% over 4 years. Mileage is about the same, so this is actually pretty easy to compare. If I am to believe the value of my car in 2 years is -35% then in 4 years it should be -70%. Which means, I couldn’t even trade my car in for a VW Up! by the time it reaches 4 years.

Highline package has probably 4 times the equipment the Startline has. And Startline lost 44% in value. Logic would dictate that Highline, with extra equipment, would keep the value a bit better. But let’s say that it does not, and that we should just use math and calculate value loss by dividing the time the car has been used. My would be rated at 22%. This gives a difference of 13% from what it was rated. So 50% difference in the rating of my car.

Another thing is, (which would be funny if I wasn’t to be at loss of €15.000) that this is rating (-22%) I was given before I let the dealership know that I still have problems with my DSG7. So now, I am pretty sure that somebody is trying to screw me and that my calculations and reservations about the latest rating are correct. They are most probably calculating the cost of the gearbox replacement as something I should pay for. While they are trying to convince me that there is nothing wrong with my gearbox.