Month: October 2012

Called my Service Partner today

After waiting for more than 7 business days, and no contact by them,  I decided to call them.

So I call them, and they are waiting for a “reference” car. Which means, a car that has same specs and similar mileage as mine. This, I was told a year ago as well. Their plan is, find this reference car and check if it is making the same noise and behaviour as mine does. If it does, they will see what they can do. If it does not, then I have no merit in my complaints. That’s what they are planing and saying.

I told them about this reference car, that I was promised last year, and was “never found”. What would make it any different this time? They assured me that they are good in finding stuff like this. Well, I guess we will see. A bit less than a month left on my warranty.

All this, to me, sounds like dragging feet, until my warranty expires. I hope I am wrong, but they haven’t heard last from me just yet.

At the same time I informed them about my research from here, they claim that they never heard about China, Russia, USA extending warranties and complaints on other models with DSG7 gearbox around the world. So I sent them links to the documents. If in China more than 1 million DSG7 units are sold and they all got extended warranty, hard to believe there were no internal memos sent throughout VW concern. But I guess 1 million (probably) faulty units are not cause for concern in VW.

Video of the sound

For along time, I’ve been trying to find a sound of the noise that my DSG 7 speed gearbox makes, but finally I found it. Tried several times to record it myself, but quality wasn’t that good. There would always be something bothering the recording.

Found this video on YouTube, from another VW owner that recorded the sound his DSG 7 speed gearbox makes. Sound, as you can see, is recorded from the outside.


Bulletin TPI2026097

Found this piece of information on TPI2026096 bulletin, that I was looking for few days ago. It suggests complete opposite what VW Denmark have told me. This tells me that they are either not aware of this or that they are willingly trying to hide the problem.

This also tells that there is an issue, and that they cannot fix it at present, as they obviously don’t know what is wrong or causing the problem. But there is a problem, that is most important to me. This supports also those reports I already found online. Regarding China, Russia, India, Malaysia regarding extended/prolonged warranties for customers with DSG7 gearbox. Customers in China and Russia have received official apology letters, but in Europe they are hiding it from the customers.

Bulletin 2026097/1 issued 25.08.11. Transmission – Vibrations, jerking and clattering when changing 1 – 2 while accelerating.
1.4TSi / 7Spd DSG.

Customer’s remarks:
Juddering/Clattering in 2nd gear for 2 seconds accelerating through 5 – 10kph or when changing 1st to 2nd at low speed or when reversing.
Occurs once the car has warmed up.

Drop of friction value of multiple clutch.

Current situation:
Currently no effective repair possible. Repalcing the multiple clutch does does not effectively fix the complaint. There is no parts damage. Working on a solution.

Complaint not caused by the two-mass flywheel.

Postpone repairs until a solution is available.

Read more about problems in Australia as well. There are 43 pages on the topic on an Australian discussion forum, many users are reporting the same issue I have with my VW Touran. And yet, VW is telling me it’s completely normal. They need reality check! Normal is “smooth operation”, not having car in the shop, for 11% of the time. I did not buy a car to have it spend time in the shop.

Nobody is contacting me…

Have been waiting for 3 business days, for my VW Service Partner to contact me, and no contact… So I just sent an email to them. Forwarding entire mail from VW Denmark… So, again… waiting …

Posted my story on Volkswagen Danmark Facebook page

So, late last night, after 8-9 days waiting for a reply on my latest mail to Volkswagen DK, I decided to post my story on Volkswagen Danmark’s Facebook page publicly. Early this morning I got a comment from maintainers of the said page, asking for my contact information so they can have a look, what is happening. Later the same day, person that I was corresponding with, finally answered my emails, and mentioned that she has requested my local VW Service Partner contact me and finish this case. So let’s see what will come out of this …

Jerking is happening again…

Took a drive today, and from standing still on the intersection, car started jerking and making this awful grinding noise all thru to 5th gear. Tried to release throttle, and applied it again, but this did not help. A careful reader would know that I have had a car for a bit less than two months, since I got it back from the dealership. Where Volkswagen concluded that it is running as it should.

Just to clarify, noise was always there, even the same day I got it back from the dealership, but as they claimed that it is “standard” I wanted to explore my options and plan my actions in this matter.

Just used Google, Translate to read the description of the problem in Russian DSG7 owner complaint. Read more about it on (translated to english)
For documentation purposes, I am copying the description page from Russian complaint site, where they managed to get their claims acknowleded.
Volkswagen DSG-7 DQ200 0AM – collective claims

Friends! Daily work on the problem box DSG – ours and our partners (public officials and lawyers), and your support – have brought the first positive results. July 24th we received a letter from the representatives of JSC “Volkswagen Group Rus” as follows: (1) a guarantee of the diagnosis and repair free of charge at the box DSG-7 DQ200 0AM be extended to 5 years or 150 thousand km run, (2) it applies to all group brands (VW, Skoda, Seat), except for Audi. Scan the letter here . Present is a formal letter to the dealer if it is “not in the subject.” This is not kulants is the official warranty extension! Many thanks to all who supported us morally and financially. We also take out thanks to the concern “Volkswagen” for the thorough and detailed response. Unfortunately, however, our colleagues at Audi cars under the program were not included, although these expensive cars set the same gearbox DSG-7, with the same problems.

DSG-7 – the seven-speed robotized gearbox with double clutch DQ200 0AM, installed in the production of Volkswagen Group Rus .Over the lifetime of the box in the series (a / m 2008-11 onwards), its users faced with many faults .

Description of the main problems DSG -7 shown in official report on the repair and maintenance of a / m group Volkswagen (called TPI ) number 2026097:

vibration / shudder during acceleration by 2 transfer ;
jerks / vibration during acceleration by 2 transfer for about 1-2 seconds (for example, when passing obstacles or renewal dispersal between 5 and 10 km / h);
vibrations, jerks / shudder when switching from 1st to 2nd gear at low speed (not a single push);
jerk / shudder when starting at the back of the transmission .

It is valid for all the a / m all model years and explains design feature – namely, “sags friction multi-disc clutch” . TPI recommends replacing the clutch (for a / m Volkswagen, Skoda, etc. by unknown). There are also a number of other typical faults:

In slow motion, up to about 30 km / h, from the front of the car are heard knocks (vibration noise) – when driving on a strip of the Congress (“washboard”), on a cobblestone street or other public road bumps. Twitch when starting off, when the engine stalls several consumers. (TPI № 2023351)
The display instrument panel blinks transmission. Jerking the car. Box does not switch to the next gear. (TPI № 2024664)
Refusal automatic transmission. Inability to establish communication with the automatic transmission control unit tester. In the event log of some control units reported a communication error with the automatic gearbox control unit. (TPI № 2023768)
When repairing a transmission (replacing the unit Mechatronik, noise, etc.) found on the chip plugs switching solenoids. (TPI № 2026829)

There have also fault block “mechatronics”: a total failure, and the occasional break clutch while driving. This is a serious malfunction, which in some cases have led to situations where miraculously managed to avoid accidents.It is possible that cases of this kind, but it led to failure at this point is still unknown.

In fact, users and / m with DSG-7 were unwitting participants in the global testing of the new box. Thus, when buying a / m on possible malfunctions of the box to consumers was provided. As a result, some of the owners and / m production Volkswagen have 2-3 replacement parts alone transmission with mileage is 30-50 thousand km., and the problems begin to show with three thousand miles.

Unfortunately, in Russia , Volkswagen closes direct calls users of its products to authorized dealers . Instead of specific answers to questions about the essence of troubleshooting methods and timing of their removal, the Group makes the following responses: “Our company appreciates your car of choice” … “. On your question of …, we asked for comments on the Retail Network Ltd. “…”. ” , “You need to contact an authorized dealer, the staff are trained in a specialized training center company” Volkswagen Group Rus “and have the necessary experience and qualifications for service. ”

Some dealers, in turn, do not recognize the problems DSG box and do not remove them within the official reports on repair and maintenance and / m Volkswagen Group . There are many cases where the dealer explained above faults: the feature of the unit DSG; its adaptability; overheating in city mode at traffic lights, failure of the machine created by users. In this case, information about the nature of the problem reports of dealers is not given , is proposed to fill the form recommended by DSG problems . Often dealers claim state the absence of errors, computer readable, and offer to come to them for repair only when the machine is no longer ride .

The authors of this website offer those who have encountered problems DSG -7, tackle them together . Compiled claim , which can be signed online, and the signature will be legally correct. After collecting sufficient signatures complaint will be forwarded to Volgswagen Group Rus . forum of this site is intended to record all cases of failure , discuss problems and solutions. To the site will be brought to the attention of concern Volkswagen, other manufacturers and / m, specialized media and lawyers.