Well, in November 2010, I bought a brand new Volkswagen Touran (model 2011). Not long time after I bought the car, I started noticing the strange behaviour when it would shift gears. This was my first DSG car, manual transmission with automatic gear changing; So I didn’t know what to expect and it was snowy so I contributed the behaviour to slippery surface.
When in lower gears and at low RPM’s there would be shaky and jerky behaviour So, as I mentioned above, I thought it might be snow/ice and ESP system that tried to keep the car stable. This has happened few times in the winter months while roads are covered with snow. So I didn’t think much of it.
But then, in spring of 2011, I would notice it occasionally. Also, a noise was coming from the car while this was happening. I would notice it sometimes, but mostly I would notice people on the sidewalks turning back and looking at the car. I was a bit proud, because I naïvely thought they were looking at my shiny new car. This was still new model, and only few have been sold in Denmark. But as noise became gradually louder and louder I realised that it was the noise people were reacting to and not the car. Best description of the noise would be, grinding. Like metal parts are grinding against each other.
Grinding/rattling noise is audible mostly in second and third gear. Shifting from third to second is where it is most audible. But definitely also from second to third there would be change in the frequency of the sound.
I went to dealership and mention this to them, but as it was periodic They couldn’t do much about it, they said. As time progressed and I kept on driving the car in this condition, noise and jerking/shaking became more frequent and more symptoms started showing. Went to dealership again and showed them behaviour and noise and they decided to replace the DSG7 gearbox.
It was a bit strange that the gearbox would be defective after only few thousand kilometres but I wanted the issue resolved and thought they know what they are doing. So I agreed that they should replace it. But this didn’t help. After this they told me that this is normal behaviour and that I shouldn’t worry about it.
Driving some more, and engine started stalling and throwing out of gear. Here I was offered flywheel replacement, and this has helped. But issue came back a year later. So after that, clutches and mechatronic unit has been replaced as well. But the problem is still present.
So now I have decided to go public as I am not happy with responses from VW Denmark…
Doing research online I can see a trend on the complains with DSG7 gearboxes. So instead of VW re-calling defective gearboxes back they are ignoring the problem and covering it up, as “it should make that sound”. But for me, car worth of 500.000 DKK (67.135 EUR) is not supposed to make any sounds that are not coming from the combustion engine. I could have bought a Trabant if I wanted a car that is not operating as it should and was loud for no clear reason.
In short, while VW service in Denmark, have been troubleshooting the problem, they replaced following on my car.
- DSG7 gearbox
- Software update to mechatronic/engine/gearbox
- Dual Clutches
- Dual Clutches and Flywheel
And counting… At current, the car has been in shop since July 26th…