Found this piece of information on TPI2026096 bulletin, that I was looking for few days ago. It suggests complete opposite what VW Denmark have told me. This tells me that they are either not aware of this or that they are willingly trying to hide the problem.
This also tells that there is an issue, and that they cannot fix it at present, as they obviously don’t know what is wrong or causing the problem. But there is a problem, that is most important to me. This supports also those reports I already found online. Regarding China, Russia, India, Malaysia regarding extended/prolonged warranties for customers with DSG7 gearbox. Customers in China and Russia have received official apology letters, but in Europe they are hiding it from the customers.
Bulletin 2026097/1 issued 25.08.11. Transmission – Vibrations, jerking and clattering when changing 1 – 2 while accelerating.
1.4TSi / 7Spd DSG.
Juddering/Clattering in 2nd gear for 2 seconds accelerating through 5 – 10kph or when changing 1st to 2nd at low speed or when reversing.
Occurs once the car has warmed up.
Drop of friction value of multiple clutch.
Currently no effective repair possible. Repalcing the multiple clutch does does not effectively fix the complaint. There is no parts damage. Working on a solution.
Complaint not caused by the two-mass flywheel.
Postpone repairs until a solution is available.
Read more about problems in Australia as well. There are 43 pages on the topic on an Australian discussion forum, many users are reporting the same issue I have with my VW Touran. And yet, VW is telling me it’s completely normal. They need reality check! Normal is “smooth operation”, not having car in the shop, for 11% of the time. I did not buy a car to have it spend time in the shop.