Yesterday, I got a phone call from the “Appeals board for cars” (in Danish, “Ankenævn for biler”) but was unable to take the phone. This is the board where I exactly one year ago today, placed a complaint on problems with my car.
Will try to get in touch with them today, and see what is going to happen next. Today might be the day, where my complaints get answers and a conclusion.
I can’t stop but wonder if this phone call has anything to do with VW DK offering ex gratia repairs on DSG7 …
Few days ago, I’ve been notified about some reports that VW Denmark has issued ex gratia on DSG7 gearboxes. According to the rumours, which I was not able to confirm just yet, it will cover DSG7 gearboxes not older than 6 years, or 200.000 kilometers.
Al though it is not warranty, this could be positive in reassuring confidence in VW DSG7 gearboxes, that were hit with massive global problems on almost all markets except European.
Must point out that this rumour has not been confirmed, only something I’ve read on a Danish VAGcars.dk forums. According to posters of the rumour, they are either working in Volkswagen Service Partner or know someone who does. Which is of course positive, but I will need to have some written documentation, before I can take it as granted. Too many times I’ve been burnt by oral agreement and later on, they forgot all about it. So, for now, this is only to be considered as a rumour, and nothing else but that.
It means that Volkswagen covers partial costs of parts, and only, parts or repairs/replacements of parts, out of the goodwill/kindness. You will still have to pay hourly rate your service partner charges.
So I got a hold of a component ID’s from a Golf 2013 model, and compared it to my car logs from 08/2011.
My VW Touran 1.6TDI DSG7 2011
Styreenhed 02: Automatik Forklaringsfil: NEZAM-300-04x.clb
Styreenhedsnr. SW: 0AM 300 049 K HW: 0AM 927 769 D
Komponent : GSG DSG AG7 411 2101
Revision: 00041014 Serienummer: 00001103260311
Kodning : 0000020Forhandler : WSC 04940 001 00001
VCID: 39735D3C09C9
Ingen fejlkoder fundet.
VW Golf TDI DSG7 2013
Adress 02: Automatväxel Labels: 0AM-300-04x.lbl
Artikelnr SW: 0AM 300 054 E HW: 0AM 927 769 D
Komponent: GSG DSG AG7 431 3630
Revision: 00043014 Serienummer: CU50120500000
Kodning: 0000020 Verkstad #: WSC 01357 011 00200
VCID: 2F552CEABEB8F760886
Ingen felkod funnen.
Bold = identical
Red = older
Green = newer
Both gearboxes are identical, as they have the same hardware ID. Software is only minor revision compared to mine. Revision line is different but I am not sure what is this covering. Maybe somebody else can shine some light on this.
So all in all, if VW is claiming that they have built new revised gearbox, I don’t see it here, as the Hardware should have changed as well? I think they just adjusted the software to make the shifting a bit faster, and at higher RPM’s. Which results in higher fuel consumption, than advertised. And yes, I know that fuel consumption is already lower than advertised, I mean, even lower… And they still can’t provide definitive proof that this even works. Because it does not work on my gearbox.
Dear Volkswagen, stop lying to your customers!
Well, in November 2010, I bought a brand new Volkswagen Touran (model 2011). Not long time after I bought the car, I started noticing the strange behaviour when it would shift gears. This was my first DSG car, manual transmission with automatic gear changing; So I didn’t know what to expect and it was snowy so I contributed the behaviour to slippery surface.
When in lower gears and at low RPM’s there would be shaky and jerky behaviour So, as I mentioned above, I thought it might be snow/ice and ESP system that tried to keep the car stable. This has happened few times in the winter months while roads are covered with snow. So I didn’t think much of it.Continue reading