Possible ex gratia rumour for DSG7 owners in Denmark

Few days ago, I’ve been notified about some reports that VW Denmark has issued ex gratia on DSG7 gearboxes. According to the rumours, which I was not able to confirm just yet, it will cover DSG7 gearboxes not older than 6 years, or 200.000 kilometers.

Al though it is not warranty, this could be positive in reassuring confidence in VW DSG7 gearboxes, that were hit with massive global problems on almost all markets except European.

Must point out that this rumour has not been confirmed, only something I’ve read on a Danish VAGcars.dk forums. According to posters of the rumour, they are either working in Volkswagen Service Partner or know someone who does. Which is of course positive, but I will need to have some written documentation, before I can take it as granted. Too many times I’ve been burnt by oral agreement and later on, they forgot all about it. So, for now, this is only to be considered as a rumour, and nothing else but that.

What does “ex gratia” means?

It means that Volkswagen covers partial costs of parts, and only, parts or repairs/replacements of parts, out of the goodwill/kindness. You will still have to pay hourly rate your service partner charges.

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