Tag: warranty

Audi A1: help, save my Audi!

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Audi Germany, offers extended warranty to an owner of an Audi A1, with S-tronic. S-tronic is Audi term for the same gearbox that Volkswagen calls DSG7.

“Annoyance of the week”

 

Mr. Hennecke: My Audi A1 Sportback 1.6 TDI S-tronic factory apparently wrong Software to obtain control of engine and transmission. Before my dealer the mistake he has known, he tried several times to fix the car. From the factory, even the complete gearbox-clutch unit has been replaced. But also by itself has nothing veined: The vehicle is not reasonably mobile. It bucks, and from, gears are outrageous noises when I shift or slow driving.

Audi: In the context of the present complaint, a especial optimization software was developed. It is the Audi partners in
Germany recently available. Of course, we are
Mr. Hennecke convey an appointment with his Audi dealer to have them play for free software.

Magazine Editor: Even the software update has not improved the situation of Mr. Hennecke. The A1 Sportback goes not always trouble-free. As compensation, Audi has now offered him an extended warranty.

 

Help, save my Audi!
Help, save my Audi!

 

 

VW: DSG7 is not suitable for TAXI behaviour

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While I am waiting for the verdict of my complaint to danish authority for car complaints, I have discovered an article from Teknikens Värld (Swedish car mag). This article is rising an important point in the defective DSG7 gearboxes from VW.

Some taxi companies in Sweden, have been advised, by VW, not to buy models with DSG7 gearboxes. As they are not suitable for this behaviour, again, according to VW. As the gearbox and its clutches wear prematurely because of the high frequency of starts and stops. Which basically in my opinion means, that VW is selling cars where they are well aware that combination, engine and gearbox is not optimal. More precisely, in one specific case, VW is claiming that Passat EcoFuel DSG7 is not suitable for taxi behaviour. And VW is proposing their VW Touran with DSG7 as a better option for taxies.

But then, I own a Touran DSG7, that they are claiming is better then Passat, but as you can read here, I have plenty of problems with the gearbox or overall combination, TDI engine with DSG7 gearbox. So much for their expert opinion!

Maybe, it’s only VW Polo that this DSG7 (DQ200) gearbox is suitable for?

In my search for a solution, and research of the problem with my car, I came across lot of different car models (VW, SEAT, Škoda) with same problems. And one thing that is notable for me is, that very few Polo’s have this problem. All larger/heavier models, and more powerful engines have problems with this specific transmission (DQ200 – DSG7 with dry clutches). So I am tempted to conclude, that this gearbox seems to be too weak for anything that has more than 90 bhp (break horsepower). If it’s gearbox itself, or the clutches/flywheels that are problems, I am not sure. But one thing is, that they keep on selling a combination, that will cause problems for a buyer.

Last time, my car was serviced for DSG7 problems, was in August 2012, where VW refuse to do anything to the car, as they deemed it as working. Now, 5-6 months later, previous symptoms with gearbox/transmission are coming back again. I have lost all confidence in VW that they are willing to fix this.

Anyway, read the original article in Swedish here: http://www.teknikensvarld.se/2013/02/08/37996/volkswagens-dsg-skador-drabbar-alla/ 

Volkswagen Taiwan extends warranty on all cars with DSG7 gearboxes

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In short: Volkswagen Taiwan extends warranty period to 5 years and unlimited mileage, for all owners of VW cars with DSG7 gearbox.
Here is Google Translate, translation of the statement.

Taiwan market will be extended to the DSG gearbox warranty period from the existing four-year unlimited mileage five ‧ Taiwan market for cars equipped with the DSG gearbox software update initiative recall (Taipei, December 27, 2012) Volkswagen The Taiwanese distributor Taikoo Motors announced Biaoda, to enhance driving safety, Swire Pacific Standard Car production for March 2012 with a seven-speed DSG dual-clutch gearbox cars initiative recall, and software upgrades. At the same time, thanks to the support of the majority of consumers, Volkswagen and Swire marked up to the car and announced that the DSG gearbox for four years unlimited mileage warranty period is extended to five years with unlimited mileage, and self-licensable day start at. According to Volkswagen, under certain conditions, especially the outside temperature and humidity is high and after a long time in parking, a minority may be equipped with a seven-speed DSG dual-clutch gearbox cars boron crystallization or due to electronic failure, causing the vehicle to the road between losing momentum or lose part of the stall or fixed gear driving will stall indicator flashes, the situation of the road between the jitter and clutch power output, a small number of vehicles may not be able to continue driving. In order to improve traffic safety, to software upgrades for cars equipped with a seven-speed DSG dual-clutch gearbox Volkswagen the Taiwan distributor Swire standard Car initiative to take preventive measures to recall. Since March 2012, the Volkswagen factory and the the Swire Biaoda car had already taken the initiative for the seven-speed DSG dual-clutch gearbox free software upgrade service. Currently only a small number of owners of the car has not been back to the factory, Swire standard car will take the initiative to despatch of the letter notice not yet back to the factory owners. The necessary software free update time is about 30 minutes. If the owners have any questions please contact Volkswagen Free :0800 -068,068.

Link to original version in Chinese: http://www.volkswagen.tw/tw/zh/about_volkswagen/news_and_event/news_index/news20121227.html

 

Called my Service Partner today

After waiting for more than 7 business days, and no contact by them,  I decided to call them.

So I call them, and they are waiting for a “reference” car. Which means, a car that has same specs and similar mileage as mine. This, I was told a year ago as well. Their plan is, find this reference car and check if it is making the same noise and behaviour as mine does. If it does, they will see what they can do. If it does not, then I have no merit in my complaints. That’s what they are planing and saying.

I told them about this reference car, that I was promised last year, and was “never found”. What would make it any different this time? They assured me that they are good in finding stuff like this. Well, I guess we will see. A bit less than a month left on my warranty.

All this, to me, sounds like dragging feet, until my warranty expires. I hope I am wrong, but they haven’t heard last from me just yet.

At the same time I informed them about my research from here, they claim that they never heard about China, Russia, USA extending warranties and complaints on other models with DSG7 gearbox around the world. So I sent them links to the documents. If in China more than 1 million DSG7 units are sold and they all got extended warranty, hard to believe there were no internal memos sent throughout VW concern. But I guess 1 million (probably) faulty units are not cause for concern in VW.

In China and US Volkswagen issues prolonged warranty on DSG gearbox…

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I just read an article on Malaysian website (CBT) regarding problems with Volkswagen DSG7 gearboxes in China, from June 2012. Volkswagen has offered to prolong warranty on all their models with DSG7 in China, to 10 years or 160.000 km. The same thing has happened in 2009 for US customers. See document here. But I guess Europeans are not that lucky…

Article is especially interesting, as it mentions all those things I have been having with my car. So it is regarded as fault in the US and China, but Volkswagen Denmark and Volkswagen AG claims that this is “serial production standard”… But they still refuse to give me an official document stating this. So, no official acknowledgment, just excuses and coverups.