Audi Germany, offers extended warranty to an owner of an Audi A1, with S-tronic. S-tronic is Audi term for the same gearbox that Volkswagen calls DSG7. “Annoyance of the week” Mr. Hennecke: My Audi A1 Sportback 1.6 TDI S-tronic factory apparently wrong Software to obtain control of engine and transmission. Before my dealer the mistake he […]
While I am waiting for the verdict of my complaint to danish authority for car complaints, I have discovered an article from Teknikens Värld (Swedish car mag). This article is rising an important point in the defective DSG7 gearboxes from VW. Some taxi companies in Sweden, have been advised, by VW, not to buy models […]
In short: Volkswagen Taiwan extends warranty period to 5 years and unlimited mileage, for all owners of VW cars with DSG7 gearbox. Here is Google Translate, translation of the statement. Taiwan market will be extended to the DSG gearbox warranty period from the existing four-year unlimited mileage five ‧ Taiwan market for cars equipped with the […]
After waiting for more than 7 business days, and no contact by them, I decided to call them.
So I call them, and they are waiting for a “reference” car. Which means, a car that has same specs and similar mileage as mine. This, I was told a year ago as well. Their plan is, find this reference car and check if it is making the same noise and behaviour as mine does. If it does, they will see what they can do. If it does not, then I have no merit in my complaints. That’s what they are planing and saying.
I told them about this reference car, that I was promised last year, and was “never found”. What would make it any different this time? They assured me that they are good in finding stuff like this. Well, I guess we will see. A bit less than a month left on my warranty.
All this, to me, sounds like dragging feet, until my warranty expires. I hope I am wrong, but they haven’t heard last from me just yet.
At the same time I informed them about my research from here, they claim that they never heard about China, Russia, USA extending warranties and complaints on other models with DSG7 gearbox around the world. So I sent them links to the documents. If in China more then 1 million DSG7 units are sold and they all got extended warranty, hard to believe there were no internal memos sent throughout VW concern. But I guess 1 million (probably) faulty units are not cause for concern in VW.
Russian VW DSG7 owners also have prolonged warranty … http://www.team-bhp.com/forum/indian-car-scene/121273-skoda-superb-dsg-7-speed-dq200-failures-china-gets-official-reaction-why-not-india-2.html
I just read an article on Malaysian website (CBT) regarding problems with Volkswagen DSG7 gearboxes in China, from June 2012. Volkswagen has offered to prolong warranty on all their models with DSG7 in China, to 10 years or 160.000 km. The same thing has happened in 2009 for US customers. See document here. But I guess Europeans are not that lucky…
Article is especially interesting, as it mentions all those things I have been having with my car. So it is regarded as fault in the US and China, but Volkswagen Denmark and Volkswagen AG claims that this is “serial production standard”… But they still refuse to give me an official document stating this. So, no official acknowledgment, just excuses and coverups.