Tag: trouble

VW: DSG7 is not suitable for TAXI behaviour

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While I am waiting for the verdict of my complaint to danish authority for car complaints, I have discovered an article from Teknikens Värld (Swedish car mag). This article is rising an important point in the defective DSG7 gearboxes from VW.

Some taxi companies in Sweden, have been advised, by VW, not to buy models with DSG7 gearboxes. As they are not suitable for this behaviour, again, according to VW. As the gearbox and its clutches wear prematurely because of the high frequency of starts and stops. Which basically in my opinion means, that VW is selling cars where they are well aware that combination, engine and gearbox is not optimal. More precisely, in one specific case, VW is claiming that Passat EcoFuel DSG7 is not suitable for taxi behaviour. And VW is proposing their VW Touran with DSG7 as a better option for taxies.

But then, I own a Touran DSG7, that they are claiming is better then Passat, but as you can read here, I have plenty of problems with the gearbox or overall combination, TDI engine with DSG7 gearbox. So much for their expert opinion!

Maybe, it’s only VW Polo that this DSG7 (DQ200) gearbox is suitable for?

In my search for a solution, and research of the problem with my car, I came across lot of different car models (VW, SEAT, Škoda) with same problems. And one thing that is notable for me is, that very few Polo’s have this problem. All larger/heavier models, and more powerful engines have problems with this specific transmission (DQ200 – DSG7 with dry clutches). So I am tempted to conclude, that this gearbox seems to be too weak for anything that has more than 90 bhp (break horsepower). If it’s gearbox itself, or the clutches/flywheels that are problems, I am not sure. But one thing is, that they keep on selling a combination, that will cause problems for a buyer.

Last time, my car was serviced for DSG7 problems, was in August 2012, where VW refuse to do anything to the car, as they deemed it as working. Now, 5-6 months later, previous symptoms with gearbox/transmission are coming back again. I have lost all confidence in VW that they are willing to fix this.

Anyway, read the original article in Swedish here: http://www.teknikensvarld.se/2013/02/08/37996/volkswagens-dsg-skador-drabbar-alla/ 

Volkswagen Taiwan extends warranty on all cars with DSG7 gearboxes

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In short: Volkswagen Taiwan extends warranty period to 5 years and unlimited mileage, for all owners of VW cars with DSG7 gearbox.
Here is Google Translate, translation of the statement.

Taiwan market will be extended to the DSG gearbox warranty period from the existing four-year unlimited mileage five ‧ Taiwan market for cars equipped with the DSG gearbox software update initiative recall (Taipei, December 27, 2012) Volkswagen The Taiwanese distributor Taikoo Motors announced Biaoda, to enhance driving safety, Swire Pacific Standard Car production for March 2012 with a seven-speed DSG dual-clutch gearbox cars initiative recall, and software upgrades. At the same time, thanks to the support of the majority of consumers, Volkswagen and Swire marked up to the car and announced that the DSG gearbox for four years unlimited mileage warranty period is extended to five years with unlimited mileage, and self-licensable day start at. According to Volkswagen, under certain conditions, especially the outside temperature and humidity is high and after a long time in parking, a minority may be equipped with a seven-speed DSG dual-clutch gearbox cars boron crystallization or due to electronic failure, causing the vehicle to the road between losing momentum or lose part of the stall or fixed gear driving will stall indicator flashes, the situation of the road between the jitter and clutch power output, a small number of vehicles may not be able to continue driving. In order to improve traffic safety, to software upgrades for cars equipped with a seven-speed DSG dual-clutch gearbox Volkswagen the Taiwan distributor Swire standard Car initiative to take preventive measures to recall. Since March 2012, the Volkswagen factory and the the Swire Biaoda car had already taken the initiative for the seven-speed DSG dual-clutch gearbox free software upgrade service. Currently only a small number of owners of the car has not been back to the factory, Swire standard car will take the initiative to despatch of the letter notice not yet back to the factory owners. The necessary software free update time is about 30 minutes. If the owners have any questions please contact Volkswagen Free :0800 -068,068.

Link to original version in Chinese: http://www.volkswagen.tw/tw/zh/about_volkswagen/news_and_event/news_index/news20121227.html

 

Bulletin TPI2026097

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Found this piece of information on TPI2026096 bulletin, that I was looking for few days ago. It suggests complete opposite what VW Denmark have told me. This tells me that they are either not aware of this or that they are willingly trying to hide the problem.

This also tells that there is an issue, and that they cannot fix it at present, as they obviously don’t know what is wrong or causing the problem. But there is a problem, that is most important to me. This supports also those reports I already found online. Regarding China, Russia, India, Malaysia regarding extended/prolonged warranties for customers with DSG7 gearbox. Customers in China and Russia have received official apology letters, but in Europe they are hiding it from the customers.

Bulletin 2026097/1 issued 25.08.11. Transmission – Vibrations, jerking and clattering when changing 1 – 2 while accelerating.
1.4TSi / 7Spd DSG.

Customer’s remarks:
Juddering/Clattering in 2nd gear for 2 seconds accelerating through 5 – 10kph or when changing 1st to 2nd at low speed or when reversing.
Occurs once the car has warmed up.

Reason: 
Drop of friction value of multiple clutch.

Current situation:
Currently no effective repair possible. Repalcing the multiple clutch does does not effectively fix the complaint. There is no parts damage. Working on a solution.

Complaint not caused by the two-mass flywheel.

Postpone repairs until a solution is available.

Read more about problems in Australia as well. There are 43 pages on the topic on an Australian discussion forum, many users are reporting the same issue I have with my VW Touran. And yet, VW is telling me it’s completely normal. They need reality check! Normal is “smooth operation”, not having car in the shop, for 11% of the time. I did not buy a car to have it spend time in the shop.

http://www.vwwatercooled.org.au/forums/f112/golf-7-speed-dsg-shudder-clutch-issues-45873.html