Volkswagen Australia is recalling DSG7 (DQ200) gearboxes, this time, it’s the oil that is thought to be the cause of some problems with this gearbox. http://volkswagenaustralia.com.au/internationalrecalls/ I wonder what will VW in Europe, or at least Denmark do. My car is soon to reach 60.000 km service mark. Will they change oil as precaution or just […]
Some more news from China, about DSG7 (DQ200) gearboxes. VW in China is issuing recall on imported cars as well. That is, VW cars with DSG7, not manufactured in China. Which was the fundamental excuse for Volkswagen’s claim for not recognising the same problem in the rest of the world. Even thou symptoms and problems are […]
Was sent this few days ago. It’s a document that dwells a bit more into problems of VAG 7-speed DSG gearbox. In a bit more detail, than I was able to do and found before. DSG DQ200 0AM – Problems and thoughts There is one interesting thing here, that I was not aware of before, and it is the […]
While I am waiting for the verdict of my complaint to danish authority for car complaints, I have discovered an article from Teknikens Värld (Swedish car mag). This article is rising an important point in the defective DSG7 gearboxes from VW. Some taxi companies in Sweden, have been advised, by VW, not to buy models […]
In short: Volkswagen Taiwan extends warranty period to 5 years and unlimited mileage, for all owners of VW cars with DSG7 gearbox. Here is Google Translate, translation of the statement. Taiwan market will be extended to the DSG gearbox warranty period from the existing four-year unlimited mileage five ‧ Taiwan market for cars equipped with the […]
Just sent yet another mail, asking for updates.
Last time I spoke to them on the phone, they told me, that they are not going to do anything unless they can find this “reference car” that matches my model. Deadline for this was on November 9th, but they extended it indefinitely. Wanted to know if I am waiting for this car till kingdom come or what?
UPDATE: Got the reply. They are doing nothing, as result of my complaint to Authority for car complaints (or whatever it is called in English :-)) …
Which is understandable. But I would still prefer, they tried to fix this, in stead of waiting for somebodies conclusion on, if they should have sold me the car or not.
So for now, there is nothing but wait…
As agreed last time I spoke to the Service Partner, where they are looking to find a reference car to compare it to mine. No news yet and they are not going to anything before they can find this reference car.
While we are waiting, I have finally decided to file a complaint to Danish officials. So we will see what comes out of this.
I wanted to comment on few things regarding Volkswagen’s conclusion on my problems with DSG7 gearbox. After replacing a DSG7 gearbox, flywheel, dual clutches (twice), mechatronic (reset twice and replacement once) the car/gearbox is still making grinding noise and shuddering/juddering and having uneven acceleration on periodical basis. They (VW) concluded that this is “Serial Production […]
After waiting for more than 7 business days, and no contact by them, I decided to call them.
So I call them, and they are waiting for a “reference” car. Which means, a car that has same specs and similar mileage as mine. This, I was told a year ago as well. Their plan is, find this reference car and check if it is making the same noise and behaviour as mine does. If it does, they will see what they can do. If it does not, then I have no merit in my complaints. That’s what they are planing and saying.
I told them about this reference car, that I was promised last year, and was “never found”. What would make it any different this time? They assured me that they are good in finding stuff like this. Well, I guess we will see. A bit less than a month left on my warranty.
All this, to me, sounds like dragging feet, until my warranty expires. I hope I am wrong, but they haven’t heard last from me just yet.
At the same time I informed them about my research from here, they claim that they never heard about China, Russia, USA extending warranties and complaints on other models with DSG7 gearbox around the world. So I sent them links to the documents. If in China more then 1 million DSG7 units are sold and they all got extended warranty, hard to believe there were no internal memos sent throughout VW concern. But I guess 1 million (probably) faulty units are not cause for concern in VW.
Found this piece of information on TPI2026096 bulletin, that I was looking for few days ago. It suggests complete opposite what VW Denmark have told me. This tells me that they are either not aware of this or that they are willingly trying to hide the problem. This also tells that there is an issue, and that […]