The company is recalling vehicles with the seven-speed variety of its direct-shift gearboxes, bearing the cost for replacing defective equipment and upgrading the software, it said in an e-mail statement. LMC estimates Volkswagen sold about 680,000 vehicles equipped with the potentially faulty DSG gearboxes.
Volkswagen has been and will continue to actively cooperate with the competent authorities. Volkswagen will launch a voluntary recall for DSG issues. Details in regards to the recall, Volkswagen will be announced in the near future.
Original Link from VW China :: http://www.vw.com.cn/en/corporate_information1/news/NewsIndex.suffix.html/News2013~2FNews_2013_6.html
More on a subject of defective DSG gearboxes in China :: http://www.chinadaily.com.cn/business/motoring/2013-03/16/content_16313553.htm and http://www.chinadaily.com.cn/business/motoring/2013-03/18/content_16317719.htm
A consumer in France, filed a lawsuit against VW, for troubles with DSG7 gearbox, and won. Interesting thing is, that his/hers problems with DSG7 are identical to mine. Here is the verdict, the most important parts.
(Translated by Google Translate)
Receives a request for declaring the cancellation of the sale of a motor vehicle
VOLKSWAGEN POLO Comfort Line, 5th Room – 1st Section of the Tribunal de Grande
Instance PARIS, January 16, 2013, held:
“In this particular case, the nature of the noise (obviously wrong), frequency (certain
for city traffic), its origin (gearbox), the technical impossibility of there
overcome the uncertainty and its impact on anxiety and distraction that can
naturally cause at one time or another, are all elements
incompatible with normal driving (comfortable and safe) that could be
expected of a new vehicle quality at the forefront of technological progress.
(…) The hidden nature of this defect, and prior to the sale have not been challenged and
arising from the content of documents submitted in evidence.
It must therefore be held that the vehicle sold to VOLKSWAGEN POLO Mrs. J. is
affected by a hidden defect preventing its use under normal conditions or
The resolution of the sale of the vehicle must be ordered. ”
Accordingly, the Tribunal issued the resolution for latent defects of the vehicle
VOLKSWAGEN POLO sold January 14, 2011 to Mrs. J. by the MS Society.,
VOLKSWAGEN dealer in Paris.
– Sentenced MS Society. payable to Mrs J. a sum of € 17,212.69 in restitution
– Sentenced MS Society. to pay a sum of € 1,783.22 as damages
for the costs incurred by the purchase of the vehicle,
– Sentenced MS Society. payable to Mrs J. a sum of € 1,000 in compensation for his
– Ordained to Mrs. J. proceed without delay to the return of the vehicle purchased January 14th
2011 at the MS Society.,
– Condemns the MS Society. payable to Mrs J. a sum of € 2,000 per application
Article 700 of the Code of Civil Procedure,
– Condemns the Company VOLKSWAGEN FRANCE GROUPE to ensure all
convictions against the MS Society. in favor of Mrs. J.
The Company VOLKSWAGEN FRANCE GROUPE pay the costs.
Mrs. J. was litigator: Master Eric KLEIN Bar PARIS
While I am waiting for the verdict of my complaint to danish authority for car complaints, I have discovered an article from Teknikens Värld (Swedish car mag). This article is rising an important point in the defective DSG7 gearboxes from VW.
Some taxi companies in Sweden, have been advised, by VW, not to buy models with DSG7 gearboxes. As they are not suitable for this behaviour, again, according to VW. As the gearbox and its clutches wear prematurely because of the high frequency of starts and stops. Which basically in my opinion means, that VW is selling cars where they are well aware that combination, engine and gearbox is not optimal. More precisely, in one specific case, VW is claiming that Passat EcoFuel DSG7 is not suitable for taxi behaviour. And VW is proposing their VW Touran with DSG7 as a better option for taxies.
But then, I own a Touran DSG7, that they are claiming is better then Passat, but as you can read here, I have plenty of problems with the gearbox or overall combination, TDI engine with DSG7 gearbox. So much for their expert opinion!
Maybe, it’s only VW Polo that this DSG7 (DQ200) gearbox is suitable for?
In my search for a solution, and research of the problem with my car, I came across lot of different car models (VW, SEAT, Škoda) with same problems. And one thing that is notable for me is, that very few Polo’s have this problem. All larger/heavier models, and more powerful engines have problems with this specific transmission (DQ200 – DSG7 with dry clutches). So I am tempted to conclude, that this gearbox seems to be too weak for anything that has more than 90 bhp (break horsepower). If it’s gearbox itself, or the clutches/flywheels that are problems, I am not sure. But one thing is, that they keep on selling a combination, that will cause problems for a buyer.
Last time, my car was serviced for DSG7 problems, was in August 2012, where VW refuse to do anything to the car, as they deemed it as working. Now, 5-6 months later, previous symptoms with gearbox/transmission are coming back again. I have lost all confidence in VW that they are willing to fix this.
Anyway, read the original article in Swedish here: http://www.teknikensvarld.se/2013/02/08/37996/volkswagens-dsg-skador-drabbar-alla/
Well, in November 2010, I bought a brand new Volkswagen Touran (model 2011). Not long time after I bought the car, I started noticing the strange behaviour when it would shift gears. This was my first DSG car, manual transmission with automatic gear changing; So I didn’t know what to expect and it was snowy so I contributed the behaviour to slippery surface.
When in lower gears and at low RPM’s there would be shaky and jerky behaviour So, as I mentioned above, I thought it might be snow/ice and ESP system that tried to keep the car stable. This has happened few times in the winter months while roads are covered with snow. So I didn’t think much of it.Continue reading