Tag: automatic

VW: DSG7 is not suitable for TAXI behaviour

While I am waiting for the verdict of my complaint to danish authority for car complaints, I have discovered an article from Teknikens Värld (Swedish car mag). This article is rising an important point in the defective DSG7 gearboxes from VW.

Some taxi companies in Sweden, have been advised, by VW, not to buy models with DSG7 gearboxes. As they are not suitable for this behaviour, again, according to VW. As the gearbox and its clutches wear prematurely because of the high frequency of starts and stops. Which basically in my opinion means, that VW is selling cars where they are well aware that combination, engine and gearbox is not optimal. More precisely, in one specific case, VW is claiming that Passat EcoFuel DSG7 is not suitable for taxi behaviour. And VW is proposing their VW Touran with DSG7 as a better option for taxies.

But then, I own a Touran DSG7, that they are claiming is better then Passat, but as you can read here, I have plenty of problems with the gearbox or overall combination, TDI engine with DSG7 gearbox. So much for their expert opinion!

Maybe, it’s only VW Polo that this DSG7 (DQ200) gearbox is suitable for?

In my search for a solution, and research of the problem with my car, I came across lot of different car models (VW, SEAT, Škoda) with same problems. And one thing that is notable for me is, that very few Polo’s have this problem. All larger/heavier models, and more powerful engines have problems with this specific transmission (DQ200 – DSG7 with dry clutches). So I am tempted to conclude, that this gearbox seems to be too weak for anything that has more than 90 bhp (break horsepower). If it’s gearbox itself, or the clutches/flywheels that are problems, I am not sure. But one thing is, that they keep on selling a combination, that will cause problems for a buyer.

Last time, my car was serviced for DSG7 problems, was in August 2012, where VW refuse to do anything to the car, as they deemed it as working. Now, 5-6 months later, previous symptoms with gearbox/transmission are coming back again. I have lost all confidence in VW that they are willing to fix this.

Anyway, read the original article in Swedish here: http://www.teknikensvarld.se/2013/02/08/37996/volkswagens-dsg-skador-drabbar-alla/ 

Comment: VW Touran value loss comparison

The other day, in my inbox I found a newsletter from Volkswagen Denmark, which I subscribe to, and theme is praising the VW cars for their used car values. They are praising mostly Golf, but also in general all Volkswagen cars. Analysis was made by an online car magazine in Danish and compare value loss of used cars across makes and over 4 year period.

In MPV class there is

  • VW Touran 1.6 TDI (Startline) with 44%
  • VW Touran 1.2 TSI (Startline) with 47%
  • VW Touran 1.4 TSI (Trendline) with 47%

…over period of 4 years and 80.000 km (20.000 km a year).

Let’s dig a bit deeper to analize the differences and common factors.

What is Startline?

Startline is VW package/option used (perhaps only) in Denmark as a way of lowering a cost of a car, as taxes in Denmark are highest in the world. Usually VW has Trendline, Comfortline and Highline as options/packages. But in Denmark, because of the taxes on cars, they are introducing Startline as low-end option and Match line, which is an a bridge between Comfortline and Highline options. So as one can concluded, models mentions in the analysis, are in the low-end of options.

Comparing these models with my car to understand value loss

My car is VW Touran 1.6 TDI with DSG7 (eg. automatic gearbox) and Highline option, plus extra packages that include, sport, winter, DK, Teknik, Mirror and Light packages, Black (deep Perle effect) color. My car’s price tag is at least 27% more than the one TDI in the analysis. At the time latest offer was made, it had driven 38.000 km (currently 45.000 km). And it is 2 years and a week old. So my car in 2 years lost 35%. The one in the analysis lost 44% over 4 years. Mileage is about the same, so this is actually pretty easy to compare. If I am to believe the value of my car in 2 years is -35% then in 4 years it should be -70%. Which means, I couldn’t even trade my car in for a VW Up! by the time it reaches 4 years.

Highline package has probably 4 times the equipment the Startline has. And Startline lost 44% in value. Logic would dictate that Highline, with extra equipment, would keep the value a bit better. But let’s say that it does not, and that we should just use math and calculate value loss by dividing the time the car has been used. My would be rated at 22%. This gives a difference of 13% from what it was rated. So 50% difference in the rating of my car.

Another thing is, (which would be funny if I wasn’t to be at loss of €15.000) that this is rating (-22%) I was given before I let the dealership know that I still have problems with my DSG7. So now, I am pretty sure that somebody is trying to screw me and that my calculations and reservations about the latest rating are correct. They are most probably calculating the cost of the gearbox replacement as something I should pay for. While they are trying to convince me that there is nothing wrong with my gearbox.

Bulletin TPI2026097

Found this piece of information on TPI2026096 bulletin, that I was looking for few days ago. It suggests complete opposite what VW Denmark have told me. This tells me that they are either not aware of this or that they are willingly trying to hide the problem.

This also tells that there is an issue, and that they cannot fix it at present, as they obviously don’t know what is wrong or causing the problem. But there is a problem, that is most important to me. This supports also those reports I already found online. Regarding China, Russia, India, Malaysia regarding extended/prolonged warranties for customers with DSG7 gearbox. Customers in China and Russia have received official apology letters, but in Europe they are hiding it from the customers.

Bulletin 2026097/1 issued 25.08.11. Transmission – Vibrations, jerking and clattering when changing 1 – 2 while accelerating.
1.4TSi / 7Spd DSG.

Customer’s remarks:
Juddering/Clattering in 2nd gear for 2 seconds accelerating through 5 – 10kph or when changing 1st to 2nd at low speed or when reversing.
Occurs once the car has warmed up.

Drop of friction value of multiple clutch.

Current situation:
Currently no effective repair possible. Repalcing the multiple clutch does does not effectively fix the complaint. There is no parts damage. Working on a solution.

Complaint not caused by the two-mass flywheel.

Postpone repairs until a solution is available.

Read more about problems in Australia as well. There are 43 pages on the topic on an Australian discussion forum, many users are reporting the same issue I have with my VW Touran. And yet, VW is telling me it’s completely normal. They need reality check! Normal is “smooth operation”, not having car in the shop, for 11% of the time. I did not buy a car to have it spend time in the shop.