Still waiting …

I stopped counting days and then even months…
It’s certainly been more than a half a year since submission of my case.
Last year… October or something…

But I am still waiting for the closure in the case, about problems with gearbox vows I have had since I bought my current VW car with DSG7.

Unbelievable that it takes a big corporation 2 years and counting, to fix a car problem. Or at least offer a new car, after all I did not buy a car, so that VW mechanics can practice on my car.

If I told you, that my car spent 2-3 months in the shop, on different occasions, in the first 2 years of its life, would you believe me? Well… It’s correct … Every time I left it, it took them at least a week to return the car. On the last occasion, it took them 4+ weeks …
You’d think my car was all broken up since it took them 4 weeks to fix.
But no… They returned it in the same condition and said it is fixed and they can’t to anything to it.

Now I am waiting for the Council for car complaints. They are also taking their time…
Difficult to count how many times my car was in the shop for the same problem. And issue a statement, “give the customer money back or new car to try his luck with”.
As I am pretty sure law is on my side, when product is defective within warranty period and manufacturer had 3 tries to fix the issue, they are obligated to offer money back or new unit. And in this case a new car.
Well none of the things I was offered. I even claimed both options but was promised that they will fix it this time.

Comments

    1. Hi Brian,
      Yes, I’m well aware of all those recalls. But unfortunately VW in Denmark/Europe is not pressured enough by consumer groups to force their hand, and VW will never admit mistake by themselves.

    1. Hi Brian,
      Yes, I’m well aware of all those recalls. But unfortunately VW in Denmark/Europe is not pressured enough by consumer groups to force their hand, and VW will never admit mistake by themselves.

  1. I live in the UK and I am having an issue with golf. VW initially said they would change the gearbox then changed the clutch. I contacted VOSA our industry body that oversees vehicle recalls as I was concerned when I googled and found out about recalls in Australia, NZ, Malaysia, Singapore, China, Korea and Hong Kong. VOSA said, because I experienced juddering I am forwarned of a serious event so cannot report the fault with them.

    BUT, because I know of what happened in Asia Pacific, and I have been forewarned by the juddering I am experiencing, by law, I am culpable if I drive my car and have an accident because of loss of power. This means that because I know their is a chance of a problem I should not legally drive my car.

    I’ve asked VW for a written assurance that the car is fit to drive and poses no risk to me, my passengers and any other road users/pedestrians. Waiting to hear on that one.

    It’s a catch 22 situation, really I can’t drive the car with the knowledge that the gearbox might loose power. Many people experienced juddering similar to mine and then had it rectified, had as many as three clutch changes etc prior to losing power or getting surges.

    I had roll back, significant on hills changeable on the flat this problem appears to be related to the loss of power according to some forums and blogs I have been reading these past few days.

    During the past week VW have told me that there is no problem with the UK cars as the gearboxes were not made in the same place as the Australian gearboxes were (GERMANY!)

    Also VW UK said in article in autocar, ‘that No DSG recall required’ and they cited the climactic conditions for the failure in Australia. However people all over Europe are beginning to complain of the same issues (look at VW golf reviews on Honest John and on facebook there is a global problems page). If we don’t know where our gearboxes are made and VW will not tell me, how can we know that they are safe to drive?

    In Australia, VW initially said the fault in China leading to recall was with Chinese manufactured parts, then it transpired that some of the cars were imported. Lots of backpeddaling there…

    I’m disgusted with the way VW has treated people.

    Btw, I have only had my golf since February and its a 2010 2.4 and it is less than three years old, there seems to be a pattern with that too!

    It drove like an absolute dream when I first got it! But I have a child and cannot put his life at risk and do not want to put my own life or other road users at risk.

    2scared2drive 🙁

  2. I live in the UK and I am having an issue with golf. VW initially said they would change the gearbox then changed the clutch. I contacted VOSA our industry body that oversees vehicle recalls as I was concerned when I googled and found out about recalls in Australia, NZ, Malaysia, Singapore, China, Korea and Hong Kong. VOSA said, because I experienced juddering I am forwarned of a serious event so cannot report the fault with them.

    BUT, because I know of what happened in Asia Pacific, and I have been forewarned by the juddering I am experiencing, by law, I am culpable if I drive my car and have an accident because of loss of power. This means that because I know their is a chance of a problem I should not legally drive my car.

    I’ve asked VW for a written assurance that the car is fit to drive and poses no risk to me, my passengers and any other road users/pedestrians. Waiting to hear on that one.

    It’s a catch 22 situation, really I can’t drive the car with the knowledge that the gearbox might loose power. Many people experienced juddering similar to mine and then had it rectified, had as many as three clutch changes etc prior to losing power or getting surges.

    I had roll back, significant on hills changeable on the flat this problem appears to be related to the loss of power according to some forums and blogs I have been reading these past few days.

    During the past week VW have told me that there is no problem with the UK cars as the gearboxes were not made in the same place as the Australian gearboxes were (GERMANY!)

    Also VW UK said in article in autocar, ‘that No DSG recall required’ and they cited the climactic conditions for the failure in Australia. However people all over Europe are beginning to complain of the same issues (look at VW golf reviews on Honest John and on facebook there is a global problems page). If we don’t know where our gearboxes are made and VW will not tell me, how can we know that they are safe to drive?

    In Australia, VW initially said the fault in China leading to recall was with Chinese manufactured parts, then it transpired that some of the cars were imported. Lots of backpeddaling there…

    I’m disgusted with the way VW has treated people.

    Btw, I have only had my golf since February and its a 2010 2.4 and it is less than three years old, there seems to be a pattern with that too!

    It drove like an absolute dream when I first got it! But I have a child and cannot put his life at risk and do not want to put my own life or other road users at risk.

    2scared2drive 🙁

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